Fax Genie

Thoughtful fax automation for independent practices. Your team stays in control—AI handles the heavy lifting.

Fax Genie dashboard showing incoming faxes automatically classified, summarized, and routed

The Fax Genie dashboard — every fax classified, summarized, and ready for human-in-the-loop action.

The Healthcare Fax Problem

Despite advances in technology, fax remains the backbone of healthcare communication. And it's overwhelming practices.

9 Billion

Fax pages sent per year in healthcare

70-90%

Of provider communication still via fax

88%

Of practitioners report fax delays harming patients

1.5-2.5 hrs

Spent daily sorting faxes manually

Sources: 2025 DirectTrust, 2025 Business Wire

How Fax Genie Works

Simple, transparent automation that works alongside your team.

1

AI Classification

Incoming faxes are automatically categorized by type—prior authorizations, medical records, referrals, prescriptions, and more.

2

Smart Routing

Each fax is routed to the right queue or staff member based on its content, priority, and your practice's workflow.

3

Your Team Reviews & Acts

Your team reviews and approves all actions. The right question isn't "is the AI perfect?" It's "are we better off with it?" A human eye on every fax that matters.

See It In Action

Contact lens verification requests require matching fax data against your EHR—fast. Fax Genie pulls both sides together so your team can verify in seconds, not minutes.

Fax Genie CL Verification — incoming fax data compared side-by-side with Eyefinity EHR records

Incoming fax prescription matched against your EHR records — one click to verify.

Proven Results

Helping independent practices since December 2025.

2,500+
Faxes Processed
85%
Reduction in Processing Time
15+
Hours/Week Back to the Team

Fax Types We Handle

Fax Genie learns your practice's document types and workflows.

Prior Authorizations

Insurance approvals and requests that need timely response.

Medical Records

Patient updates and records from other providers.

Incoming Referrals

New patient referrals that need scheduling.

Prescription Refills

Pharmacy requests for medication renewals.

Records Requests

Outgoing requests from other practices or insurers.

And More

Custom categories based on your practice's needs.

I used to spend hours sorting through faxes. Now I just review what's been prepared and approve it. It's completely changed my day.

— Joel, Practice Coordinator, Arbor Eyecare

Interested in Fax Genie?

We're currently working with select practices. Get in touch to learn more.

Get in Touch