Arbor Genie builds tools that help eyecare teams help patients. It started inside our own practice, Arbor Eyecare, where we saw how much of the day went to work that kept patients waiting. Fax Genie, Surgery Genie, and Foundation Genie are live with our clients today, and Triage Genie is coming soon.
We're two physicians. Chris Dale, MD MPH, is an ICU physician and healthcare leader, and Rebecca Dale, MD, is an ophthalmologist who owns Arbor Eyecare.
We work with eyecare practices of all sizes, many of them small teams who wear a lot of hats. Genie works alongside the EHR and practice management system you already use, including ModMed, Eyefinity, Optivate, and Nextech.
Yes. Genie works with your EHR and practice management system rather than replacing them.
We take patient privacy seriously. A practice shares patient information with Genie only after we've both signed a Business Associate Agreement. To request one, email chris@arborgenie.com. Our Privacy Policy covers every Genie, and each Genie's section below explains how it handles patient data.
It reads each fax, figures out what it's about, and matches it to a patient. Beyond matching and attaching, Fax Genie runs the custom workflows your practice sets, so the next right steps keep moving and your team gets time back.
We'll work with you to point your existing fax number to Arbor Genie. Your number stays the same. Incoming faxes go to Genie, which reads them, matches them to the patient in your EHR, and runs the next steps in your workflow. Your team still uses their judgment.
It depends on your fax volume. Try the calculator on the Fax Genie page to see your numbers.
Ads and vendor flyers are set aside by default, so your team's queue stays clear. You can configure whether those stay out of the visible queue or show up for review.
Surgery Genie keeps every patient on track from first interest through recovery. You see every stage and every OR day at a glance, with your own checklists and due times for each surgery type. Genie sends your education by secure text before and after surgery, and you can open, close, or adjust OR time by surgeon and facility so every scheduler sees the real capacity.
Best practice is for whoever schedules the consult to tell the patient they'll get helpful texts from the practice and to watch for them. The coordinator then sends a secure text link. The patient confirms their date of birth and opens the journey in the browser. There is no app to download. If a patient doesn't use texts or a smartphone, your team can still walk them through the same journey in the office or in phone calls. Either way, their journey can be tracked each step of the way, with the activity log showing what's been shared.
Foundation Genie keeps every patient who needs copay assistance for intravitreal injections on a clear path from screening through renewal. You see every patient at each stage, match them to the foundation funds that fit their diagnosis, drug, and insurance, and keep every call, form, and signature in one checklist. When a grant is 60 days from ending, Genie flags it so you can renew from what's already on file.
Triage Genie is coming soon. It applies your practice's own triage protocols on every call: the required questions, a clear next step, an owner, and a due time, with a full record of what happened. Genie does not make healthcare decisions. You can take a sneak peek now, or talk with the founders about how it would fit your protocols.
Take the tour at your own pace, or talk with the founders about that one thing you wish your software could do.