Triage Genie
Coming soon
Meet Triage Genie.
Your triage protocols, applied the same way on every call. Your team and clinicians make the decisions.
Built for optometry · ophthalmology · retina · multi-specialty eye groups.
Your triage protocols, applied the same way on every call. Your team and clinicians make the decisions.
Calls sort by urgency and due time, so the call that can't wait stays on top. Filter by what's urgent, what needs help, and what's still open.
We've built triage questions for each eye complaint. Urgent patterns, things that usually need the ED or a same-day visit, are already mapped that way. For everything in between, Genie follows your practice's own protocols, so mild blur with mild pain can land where you want it. Genie also flags anything missed before the call moves on, and the call story builds as your team goes.
Genie suggests the next step and gives your team the words to say. Your team always makes the final decision. During setup, your practice's medical lead reviews and approves every triage outcome. You choose who reviews calls before they're closed: a doctor, a designated team, or whatever works best for your practice.
Every question, answer, and note is saved to the call, newest first, and filed in the patient's EHR record when the call is completed. Every open call has an owner and a due time. If it isn't handled in time, it can go back to the open pool for someone else to pick up, so nothing slips through the cracks.
Take a sneak peek at your own pace, or talk with the founders about that one thing you wish your software could do.